- How much will shipping cost?
Shipment cost varies depending if it is a local (Spain) or International shipment, the total amount is calculated automatically when checking out. **International customers may be subject to additional charges once the package arrives. Boks Toy is not responsible for any customs,duty, or VAT charges you incur for importing our products.
- Where do you ship from?
All of our products will ship from Spain.
- Do you ship outside Spain?
Yes. We currently ship all orders from Spain to almost every country in the world.
- When will i get my order?
For local shipments (inside Spain) orders will take between 5-7 days, rest of the world varies from location to location, it normaly take 8-14 days.
Orders can be delayed by customs.Boks Toy is not responsible for orders that have been delayed by customs.
- Please notify Boks Toy if it has been over 30 days and you have not received your merchandise. Lost packages must be brought to our attention within 120 days.
- Can i track my order?
All shipments outside of Spain can be tracked. Once you placed and order, you can find your tracking number inside you account profile.
- What currency am i paying in?
All prices are in Euro, € sign. NOTE: Boks Toy is not responsible for currency conversion charges from your credit card company. If you are in a different country you will most likely see a different charge on your credit card than what you saw when you checked out.
- What payment methods do you accept?
CREDIT CARD – Give us your credit/debit card number (we accept Visa, MasterCard, American Express and Discover).BE SURE THE ADDRESS YOU ENTER FOR BILLING INFORMATION EXACTLY MATCHES WHAT YOUR BANK
CURRENTLY HAS ON FILE FOR YOU (even if the shipping address is different)!
PAYPAL – PayPal is a FREE service and takes seconds to setup at the end of your order. You do not need to have a PayPal
account in order to pay for Boks Toy products. When checking out, you will be immediately redirected to PayPal.com for
payment.We will process your order once payment is completed and cleared. Keep in mind, if choose to pay through Paypal
via eCheck or Bank Transfer, those payment types do take a few days to clear. Until then, you may receive reminder emails
asking you to submit payment; you can ignore them. We cannot guarantee in-stock product availability by the time payment is
NOTE: Your shipping address must match the address appearing on your transaction with paypal.
- My order has arrived damaged, what do I do?
If your order arrived damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.